[KIT Not Owned] Issue No response from Support - JB4tech.com

hevnsnt · **[KIT Not Owned] Issue No response from Support -** 05-27-2020, 01:37 PM

I just bought a JB4 for a 2018 Audi S5 off the audiworld forums, and when I connect it to my phone it tells me "Kit not owned"

Can someone please help me out, I would like to get this thing going!

Dmac @ BMS/DMD · 05-29-2020, 06:32 AM

Emailing everyone multiple times and posting in a bunch of different places doesn't speed this process up...

People buying *USED* Connect Kits may need to wait 12-48 hours for device unlocks *if the previous owner didn't unlink it from their account*. Take your frustration up with the seller who didn't unlink the kit from their account.

hevnsnt · 05-29-2020, 06:40 AM

I would prefer just to delete this post. This was my fault, I had emailed the wrong address. Once I fixed that error, I received almost immediate response, and amazing service.

So, this negative post turns into a positive, and fault lays squarely on me!

Dmac @ BMS/DMD · 05-29-2020, 06:43 AM

Quote:

Originally Posted by hevnsnt

I would prefer just to delete this post. This was my fault, I had emailed the wrong address. Once I fixed that error, I received almost immediate response, and amazing service.

So, this negative post turns into a positive, and fault lays squarely on me!

We appreciate the accountability!

Sebastian15 · **Problem -** 11-30-2021, 06:06 PM

Hi I have a problem. I have a JB4 pre owned and when trying to start I get this message: "No devices Found During scan. Ensure you've enabled location services for JB4 Mobile from your settings app no this device. Android requires this service for scanning". After I check the configuration of my phone I have all the permissions enabled also within the app. Could you help me please? Thanks

Steve @ BMS/Fuel-It! · 12-07-2021, 11:31 AM

Quote:

Originally Posted by Sebastian15

Hi I have a problem. I have a JB4 pre owned and when trying to start I get this message: "No devices Found During scan. Ensure you've enabled location services for JB4 Mobile from your settings app no this device. Android requires this service for scanning". After I check the configuration of my phone I have all the permissions enabled also within the app. Could you help me please? Thanks

I'd recommend you start your own support thread or email them directly.

Davidgoodwin · **Kit not owned jb4 -** 02-05-2022, 05:34 PM

Hi my names is David I recently got a new car and it has jb4 on it I contacted the guy who originally bought the jb4 and he said he no longer has that account I emailed the support team and I get that it’s a Saturday but I’ve been trying since last night and all I want to do is get this thing to work.