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(#1)
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Help with unlink -
01-12-2022, 12:51 AM
I bought a used JB4. It wasnt unlinked.
I have emailed the correct address concerning this, also with the appropriate screenshot of the error. I am now going on 3 weeks with no support or results. I have emailed Burger Tuning directly at week 2 of no reply. Hoping to get some help here. Any help, thanks! 
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(#2)
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01-12-2022, 07:27 PM
Likewise
Sent 1 email each to: support@jb4connectkit.com support3@jb4connectkit.com And that was December 30th and January 4th, respectively. Sent another to jb4connect@burgertuning.com on January 5th as well. No response from anyone. Chat was quick, but they said they have nothing to do with the app (from what I understand the developer is completely separate from Burger) Bummed out... picked up a used JB4 with BT to upgrade my JB1 w/ USB. Can't do anything until "unlocked". Hopefully we both get some visibility here!
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(#3)
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01-14-2022, 01:42 PM
I am now good to go, it ended up being that my email was being sent to spam.
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(#5)
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01-18-2022, 04:47 PM
Quote:
Sales@burgertuning.com Home of the JB4 the worlds most popular turbocharged tuning system! It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.
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(#6)
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01-22-2022, 10:17 PM
Hey Dave, thanks for the response. I think I figured out the problem. I emailed again using a different email and this time I did not attach a photo to make sure the junk filters didn't block the email. I just typed in the error code instead.
DMAC got back to me within a couple hours and had the problem fixed up. You guys rock...the junk mail filters, not as much! Cheers
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