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hevnsnt hevnsnt is offline
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Car: Audi S5
Default [KIT Not Owned] Issue No response from Support - 05-27-2020, 01:37 PM

I just bought a JB4 for a 2018 Audi S5 off the audiworld forums, and when I connect it to my phone it tells me "Kit not owned"

Can someone please help me out, I would like to get this thing going!
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Dmac @ BMS/DMD's Avatar
Dmac @ BMS/DMD Dmac @ BMS/DMD is offline
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Posts: 1,312
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Car: 2008 135i
Default 05-29-2020, 06:32 AM

Emailing everyone multiple times and posting in a bunch of different places doesn't speed this process up...

People buying *USED* Connect Kits may need to wait 12-48 hours for device unlocks *if the previous owner didn't unlink it from their account*. Take your frustration up with the seller who didn't unlink the kit from their account.


2008 135i 4L80E Swap - 807 WHP
VM 6466 Single Turbo Kit | JB4 | BMS Flash via MHD | Fuel-It Stage 3 | BMS Port Injection | E85


For all JB4 Mobile/Connect Kit requests, email me at: support@jb4connectkit.com

For JB4 Mobile feedback (bug reports, minor annoyances, etc.), email me at: feedback@jb4connectkit.com
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hevnsnt hevnsnt is offline
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Join Date: May 2020
Car: Audi S5
Default 05-29-2020, 06:40 AM

I would prefer just to delete this post. This was my fault, I had emailed the wrong address. Once I fixed that error, I received almost immediate response, and amazing service.

So, this negative post turns into a positive, and fault lays squarely on me!
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Dmac @ BMS/DMD's Avatar
Dmac @ BMS/DMD Dmac @ BMS/DMD is offline
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Posts: 1,312
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Default 05-29-2020, 06:43 AM

Quote:
Originally Posted by hevnsnt
I would prefer just to delete this post. This was my fault, I had emailed the wrong address. Once I fixed that error, I received almost immediate response, and amazing service.

So, this negative post turns into a positive, and fault lays squarely on me!
We appreciate the accountability!


2008 135i 4L80E Swap - 807 WHP
VM 6466 Single Turbo Kit | JB4 | BMS Flash via MHD | Fuel-It Stage 3 | BMS Port Injection | E85


For all JB4 Mobile/Connect Kit requests, email me at: support@jb4connectkit.com

For JB4 Mobile feedback (bug reports, minor annoyances, etc.), email me at: feedback@jb4connectkit.com
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