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RobertoTaylor RobertoTaylor is offline
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Default BMS Order (Weird post order email) - 08-12-2016, 10:40 AM

So I just ordered a set of LUX angel eye bulbs, and a BMS intake for my 335i. I received the order confirmation from BMS, but then I received the following email that sounds super sketchy as I've NEVER had someone email me with such request:

Quote:
Hi,

Our payment processor has flagged this order as potentially
fraudulent. In order to ship the order we will require additional
information to verify your identity with your credit card company.

Please send a photo of the credit card you used to place this order
(obscure all but the last 4 digits of the card) front and back along
with a photo id that matches the billing address on the credit card.
We will contact the credit card company with this information who will
in turn contact you via phone to verify the credit card charge. Once
complete the credit card company will contact us again with the
go-ahead to process the order.

We apologize for the order processing delay but given increased
fraudulent credit card activity we've had to take these additional
steps to protect both BMS and our customers from fraudulent
transactions.

Thanks,
Nhi
Accounting Department
Burger Motorsports, Inc

Total Sale: 236.50

Billing Address:
xxxxxxxxxxxxxxxxx

Shipping Address:
xxxxxxxxxxxxxxxxx

Items Purchased:

LUX 2006, 2007 and 2008 E90 V6 LED Angel Eyes - 6500K Color - 2007 E90 sedan only with factory xenon headlghts, SKU LUX-E90-V6 (qty. 1) for 125.00

BMS Dual Cone Performance Intake for N54 BMW (DCI) - RED FILTERS - .00, SKU DCIN54_RED (qty. 1) for 95.00
Billing and shipping addresses are both the same. Usually when there's possible fraudalent activity on any of my cards, I'm contacted by my credit card company, not the merchant. And asking for a picture of my credit card and ID is just super weird. This is my second time ordering from BMS, and never had any problems the first time. Has anyone else experienced this?


2007 335i Sedan - Alpine White
JB4 G5 ISO | BMS Backend Flash | JB4 Bluetooth Connect Kit | Phoenix Racing CP

Last edited by RobertoTaylor; 08-12-2016 at 10:48 AM..
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viperware viperware is offline
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Default 08-12-2016, 11:06 AM

It says in the reply that it is just an additional security measure to protect the vendor and the customer due to a recent increase fraudulent activity. Nothing to worry about. It is very likely a system wide measure for all infrequent/new customers.


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suspenceful's Avatar
suspenceful suspenceful is offline
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Default 08-12-2016, 11:18 AM

I've received the same email from them before. I also thought it was a bit sketchy.


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RobertoTaylor RobertoTaylor is offline
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Default 08-12-2016, 11:24 AM

Quote:
Originally Posted by viperware
It says in the reply that it is just an additional security measure to protect the vendor and the customer due to a recent increase fraudulent activity. Nothing to worry about. It is very likely a system wide measure for all infrequent/new customers.
Well, I just got off the phone with my credit card company and they stated that there was no flag on the charge, and the payment was already processed. She suggested calling BMS and having BMS contact them if there's any questions, but she said they already have the money.

In the 20 years I've been using credit cards, I've never had an online merchant ask for something like this. The credit card rep actually said this is the first time she's heard of a merchant doing something like this.


2007 335i Sedan - Alpine White
JB4 G5 ISO | BMS Backend Flash | JB4 Bluetooth Connect Kit | Phoenix Racing CP
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RobertoTaylor RobertoTaylor is offline
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Default 08-12-2016, 11:24 AM

Quote:
Originally Posted by suspenceful
I've received the same email from them before. I also thought it was a bit sketchy.
So did you send them a copy of your card and license?


2007 335i Sedan - Alpine White
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Steve @ BMS/Fuel-It!'s Avatar
Steve @ BMS/Fuel-It! Steve @ BMS/Fuel-It! is offline
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Default 08-13-2016, 01:05 PM

Due to increased fraud, this is often necessary to protect the vendors and the customer. Often times it's due to the shipping address being different than the billing address or various criteria that don't match such as zip code, street address, CSV, or ???

Nhi is one of BMS' newest employees and as was stated in the email, you don't need to include a picture of all the credit card numbers, only the last 4 digits so it can be verified. We don't have access to the rest of those credit card numbers or your CSV # so there is no risk of the information being used for anything else.



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Terry @ BMS Terry @ BMS is offline
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Default 08-13-2016, 01:24 PM

It's an automated system to reduce fraudulent transactions. Here is why your order was flagged. It failed AVS verification. One option if you do not wish to provide the information requested by our accounting department is to contact your credit card company to correct the billing address, have us void the order, and reorder.

Quote:
Fraud Reports:
Risk Score: 0.5
Risk Recommendation: investigate
Risk Message: The billing address street does not match that associated with the credit card.


Burger Motorsports
Home of the Worlds fastest N20s, N54s, N55s, S55s, N63s, and S63s!

It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.
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Terry @ BMS's Avatar
Terry @ BMS Terry @ BMS is offline
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Default 08-13-2016, 01:25 PM

Quote:
Originally Posted by viperware
It says in the reply that it is just an additional security measure to protect the vendor and the customer due to a recent increase fraudulent activity. Nothing to worry about. It is very likely a system wide measure for all infrequent/new customers.
Only orders with a .3 risk score or higher are held for additional verification. Things like billing address not matching, shipping to a non-billing address, and ordering via a proxy, are common reasons for us to hold an order for additional verification.


Burger Motorsports
Home of the Worlds fastest N20s, N54s, N55s, S55s, N63s, and S63s!

It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.
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RobertoTaylor RobertoTaylor is offline
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Default 08-13-2016, 01:30 PM

Thanks for the replies. Nhi went ahead and proceeded with the order since I've purchased from you guys before, so everything is good.

I called Capital One, and the billing address matched, so not sure why your system was saying it didn't.

Either way, my stuff is on its way now, so everything is good.


2007 335i Sedan - Alpine White
JB4 G5 ISO | BMS Backend Flash | JB4 Bluetooth Connect Kit | Phoenix Racing CP
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