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lonaman lonaman is offline
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Default Unlocking my JB4 mobile - 07-18-2020, 04:15 PM

It's been more than 24 hours since I followed the directions and sent an email with a screenshot asking to unlock my JB4 mobile with no response. What do I do if support will not respond?
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Mike_L Mike_L is offline
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Default 07-18-2020, 05:30 PM

You wait. Its the weekend.


Mike Levy
2021 Tanzanite Blue II M550i xDrive
2018 Silver Equinox LT 2.0T
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lonaman lonaman is offline
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Default 07-18-2020, 06:52 PM

Quote:
Originally Posted by Mike_L
You wait. Its the weekend.
Really? My bad, I didn't realize that people work on their cars on the weekend. However, it wasn't the weekend when they took my money, and it wasn't the weekend when I emailed support. You are right, though, it certainly is the weekend now.

You really are anti-social, aren't you?
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lonaman lonaman is offline
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Default 07-18-2020, 09:57 PM

Nevermind. I was able to unlink it from the old account myself. I'm good to go.
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scottycs scottycs is offline
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Default 07-22-2020, 09:05 AM

Did you ever get a response? I am having issues and can't connect to mine, was wondering what the turn around time is. Not sure why the lock it, seems pretty pointless.
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lonaman lonaman is offline
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Default 07-22-2020, 09:47 AM

Yes, I did receive a reply on Monday when my unlock request was sent on Friday (so, no they did not respond within 24 hours). However, I was able to talk to the original owner over the weekend and asked him to unlink the unit from his account. As soon as he did that, I was able to connect, no problem.
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whitey whitey is offline
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Default unlink (unlock) - 07-25-2020, 11:03 AM

I just installed used, bought app and can not setup account. the seller is on the other side of the US. anyway I can enable the gear I paid for on my end?
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whitey whitey is offline
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Default 07-25-2020, 11:08 AM

* I'm asking about Bluetooth and Phone App not the data cable to utilize tuner
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lonaman lonaman is offline
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Default 07-25-2020, 02:32 PM

I asked the former owner to change his password to something generic and give it to me. Then I logged into the app as him and unlinked the device. Then I was able to login as myself and link the device.
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tmike1 tmike1 is offline
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Default formally known as "whitey" - 07-27-2020, 08:59 AM

great suggestion, thank you. I'll try today.
whitey is the name of my F-150 and I couldn't remember my p/w so I had to reg anew
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