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e46m3to335i e46m3to335i is offline
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Question AC service with CPO........Need help!!! - 08-17-2013, 04:02 PM

So I schedule an appointment with my SA yesterday to get my AC checked out because its been pretty much blowing hot air that last week or so. My AUX fan was also coming on more frequently and it was also a lot louder than I remembered it being so I thought maybe the water pump was on its way out also.

Drop my car off this morning and the SA calls me back about 2 hours later. He states that they have diagnosed the car and both of the issues I brought the car in for will not be covered under my warranty. I asked why not? He says because my AC system has been over pressurized and there is also too much oil in the AC system. He claims that I or someone else overfilled my AC system.........

I told that that was bogus and I have never even touched the AC system nor have I took the car anywhere else for that reason. I bought the car from them 2 months ago and bought it CPO for that reason.

SA then said the techs took measurements of the pressure and the amount of oil that was in the system and said it was way over tolerance to have been done previously by BMW, so it had to have happened while in my possession.

He then proceeds to tell me that at the moment there is a $300 bill for the diagnosing and another $150 to have the system recharged. Then they will check to make sure it is operating properly. If not, there will be more parts and labor?!?!?!?

This is bull ****!

Is there any leverage for this? I have always had great service from this dealer. I cant even think of a way that I can prove that this wasn't caused by something I did. Its pretty much their word against mine right now.

NEED OPINIONS. The car should be ready to be picked up in the next hour or so..

-Nick

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2014 335i xDrive / Silver / ZF8 / M-Sport / 400M / BM3 2H Map / xHP Stage 3 / ATM FMIC / H&R Sports / VRSF **/CP
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blaster3500 blaster3500 is offline
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Default 08-17-2013, 10:38 PM

I would speak with the service manager and see if that gets you anywhere. Good luck


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e46m3to335i e46m3to335i is offline
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Default 08-21-2013, 08:46 PM

Spoke on the phone with the SM today for 42 minutes. Didn't get me anywhere. Mind blowing to say the least. Gonna call NA BMW tomorrow and see if I can make a complaint or something.


2014 335i xDrive / Silver / ZF8 / M-Sport / 400M / BM3 2H Map / xHP Stage 3 / ATM FMIC / H&R Sports / VRSF **/CP
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