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speciosusnex speciosusnex is offline
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Default Help with unlink - 01-12-2022, 12:51 AM

I bought a used JB4. It wasnt unlinked.

I have emailed the correct address concerning this, also with the appropriate screenshot of the error. I am now going on 3 weeks with no support or results. I have emailed Burger Tuning directly at week 2 of no reply. Hoping to get some help here. Any help, thanks!

Last edited by speciosusnex; 01-12-2022 at 01:01 AM..
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minimac minimac is offline
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Default 01-12-2022, 07:27 PM

Likewise

Sent 1 email each to:

support@jb4connectkit.com
support3@jb4connectkit.com

And that was December 30th and January 4th, respectively.

Sent another to jb4connect@burgertuning.com on January 5th as well.

No response from anyone. Chat was quick, but they said they have nothing to do with the app (from what I understand the developer is completely separate from Burger)

Bummed out... picked up a used JB4 with BT to upgrade my JB1 w/ USB. Can't do anything until "unlocked".

Hopefully we both get some visibility here!
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speciosusnex speciosusnex is offline
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Default 01-14-2022, 01:42 PM

I am now good to go, it ended up being that my email was being sent to spam.
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GTS Jeff GTS Jeff is offline
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Default 01-17-2022, 01:26 PM

I am having the same issue...sent a few weeks ago to both emails, no response, no reply in my junk mail.

BMS guys, I appreciate your help!
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Dave @ BMS/Fuel-It!'s Avatar
Dave @ BMS/Fuel-It! Dave @ BMS/Fuel-It! is offline
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Default 01-18-2022, 04:47 PM

Quote:
Originally Posted by GTS Jeff
I am having the same issue...sent a few weeks ago to both emails, no response, no reply in my junk mail.

BMS guys, I appreciate your help!
Email me and I can help put you in contact with somone.

Sales@burgertuning.com


Burger Motorsports
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GTS Jeff GTS Jeff is offline
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Default 01-22-2022, 10:17 PM

Hey Dave, thanks for the response. I think I figured out the problem. I emailed again using a different email and this time I did not attach a photo to make sure the junk filters didn't block the email. I just typed in the error code instead.

DMAC got back to me within a couple hours and had the problem fixed up. You guys rock...the junk mail filters, not as much!

Cheers
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