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Dmt55 Dmt55 is offline
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Car: 2018 Infiniti Q50 SS
Default How to unlink JB4 mobile app account - 08-04-2021, 07:50 PM

When I first installed my JB4 for my Q50 I tried to register an account with the mobile app but it kept saying “Can’t Reach Server” so I tried another email and it worked, but when I tried to connect to the JB4 through the app it gave an error “Kit Not Owned” so The app registered the first email without sending an email confirmation. I tried to unlink that email and it does not give me the option for either profile. I’ve sent the email to supportjb4connectkit.com and have not gotten a response, what should i do next?
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BigWillie BigWillie is offline
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Car: 2016 F80 M3
Default 08-06-2021, 07:33 AM

Maybe they are on vacation, ����-I’m still waiting for an email reply to unlink the account from the previous owner. We can wait together lol ��.
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Dmt55 Dmt55 is offline
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Default 08-06-2021, 08:02 AM

Well I’m glad I’m not the only one waiting lol I thought they where just ignoring me
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SD_MKfive SD_MKfive is offline
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Default 08-10-2021, 07:37 AM

I made an account just for this too, i've been trying to get a hold of BMS to unlock my buddies JB4 Module from the previous owner for about a week now. So he's forced to roll around untuned until then...
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BigWillie BigWillie is offline
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Default 08-12-2021, 10:50 AM

Still no reply from them. This is absolutely ridiculous, and there is no number to call to get a hold of someone. I’m very patient and understanding, but come on you have to some sort of customer service accountability. Might rip it out and go another route.
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BigWillie BigWillie is offline
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Default 09-06-2021, 02:52 PM

Did anyone get a reply?
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