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lu6i4 lu6i4 is offline
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Default VRSF issues - 11-17-2020, 08:03 AM

Ok I need some clarification on a part that I purchased from VRSF. I spent dam there 2k with them in the month of October just to receive poor customer service and email only bs responses. I do believe COVID-19 has given companies the belief that can get away with crappy services without consequences. Out of the 4 items I ordered, only 2 were fulfilled without issues. I already got refunded for one of the items after two month of "promised" delivery and now I'm trying to resolve this last one. Again if I'm wrong, then I will more content that I have the correct item in my possession.

I ordered a "VRSF 1000whp 7.5″ Stepped Race Intercooler FMIC Upgrade Kit" (picture posted is what is displayed on their website)



https://www.vr-speed.com/vrsf-7-5-st...2-e90-e92.html -link to the product.

Pictures from other vendors and customers with recent 2020 facebook posts







Now this what I received





Now I'm no intercooler guru, however this does not look like what I ordered. I truly believe they sent me this-

https://www.vr-speed.com/vrsf-7-fron...2-e90-e92.html -Product link



I have email's and invoice's as proof. I even emailed them multiple times requesting for someone to actually call me to discuss the matter. I hoping I just over reacting, however if I am right.......
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iversoncreative iversoncreative is offline
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Default 11-17-2020, 02:15 PM

I've got the 7.5" stepped competition version and it looks identical to your photos.



2008 535xi

Current Mods: JB4 E85 BEF DCI Inlets New OEM Turbos Outlets 7.5 HD FMIC OCC Chargepipe Performance Ignition Kit with 2-Step Colder Plugs Stage 2.5 LPFP DPs
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lu6i4 lu6i4 is offline
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Default 11-17-2020, 02:28 PM

Quote:
Originally Posted by iversoncreative
I've got the 7.5" stepped competition version and it looks identical to your photos.

Ok thats one person. Guys please help confirmed that its not me. I have been finding a bunch of issues with this company floating online. They have a few complaints filed against them with the BBB.
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fredcase fredcase is offline
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Default 11-17-2020, 02:50 PM

Their customer service is plummeting rapidly.

But, that does look like you have the 7.5”


2007 335i MT, JB4 G5, Hybrid Race BEF, DCI, Inlets, RB 2s, outlets, 6" AMS FMIC,Chargepipe with Raceport BOV, d_p's, stage 2 lpfp, Mfactory LSD, X-Clutch twin disk.
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lu6i4 lu6i4 is offline
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Default 11-17-2020, 03:10 PM

Quote:
Originally Posted by fredcase
Their customer service is plummeting rapidly.

But, that does look like you have the 7.5
Is this the race or the stepped competition?
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Rule77 Rule77 is offline
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Default 11-18-2020, 10:58 AM

What you received is the 7.5” Competition.


08 E90 335i - MONTEGO BLUE - JB4/MHD E85 BEF
BMS DCI - BMS OCC - NRW CARBON COWL FILTERS
MMP CHARGEPIPE - TIAL BOV - VRSF 7.5 RACE FMIC
VRSF DPs - VRSF INLETS - VRSF OUTLETS
BMS PEDAL TUNER - RB PCV VALVE - 3.5 BAR TMAP
NGK 97506 @.022 - PFS STAGE 2 LPFP - H&R SPRINGS
SPOOL PERFORMANCE ETHANOL ANALYZER
MISHIMOTO 25 ROW OIL COOLER
BMS SPORT OIL COOLER VALVE - NRW V1 PADDLES
MISHIMOTO 15 ROW TRANSMISSION COOLER
19 666m WHEELS - HANKOOK VENTUS V12 EVO 2s
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 11:12 AM

Quote:
Originally Posted by Rule77
What you received is the 7.5 Competition.
Thank you, I have been trying to resolve this issue with them however it seem like they do not care. All I got was smart ass comment. I going to post my invoice and a response that they clearly admitting it's the competition
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Rule77 Rule77 is offline
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Default 11-18-2020, 01:36 PM

Quote:
Originally Posted by lu6i4
Thank you, I have been trying to resolve this issue with them however it seem like they do not care. All I got was smart ass comment. I going to post my invoice and a response that they clearly admitting it's the competition
No problem! Sorry youre having problems with VRSFs customer service.. I have a lot of their parts but I purchased them through Extreme Powerhouse which has amazing customer service.


08 E90 335i - MONTEGO BLUE - JB4/MHD E85 BEF
BMS DCI - BMS OCC - NRW CARBON COWL FILTERS
MMP CHARGEPIPE - TIAL BOV - VRSF 7.5 RACE FMIC
VRSF DPs - VRSF INLETS - VRSF OUTLETS
BMS PEDAL TUNER - RB PCV VALVE - 3.5 BAR TMAP
NGK 97506 @.022 - PFS STAGE 2 LPFP - H&R SPRINGS
SPOOL PERFORMANCE ETHANOL ANALYZER
MISHIMOTO 25 ROW OIL COOLER
BMS SPORT OIL COOLER VALVE - NRW V1 PADDLES
MISHIMOTO 15 ROW TRANSMISSION COOLER
19 666m WHEELS - HANKOOK VENTUS V12 EVO 2s
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 02:36 PM

Some proof......

The order that was placed



What was shipped



The invoice packing slip



My email to them



The response I get after I took some measurement of what was sent to me



So I measure the intercooler and emailed them with the specs. In return I get a smart ass rep clearly admitting it's the competition hd intercooler not realizing the error on their behalf. That was the last email they sent to me and have not responded to nothing else I sent
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Rule77's Avatar
Rule77 Rule77 is offline
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Default 11-18-2020, 04:25 PM

Tiago is the owner of VRSF. I’m sure that he will make it right.


08 E90 335i - MONTEGO BLUE - JB4/MHD E85 BEF
BMS DCI - BMS OCC - NRW CARBON COWL FILTERS
MMP CHARGEPIPE - TIAL BOV - VRSF 7.5 RACE FMIC
VRSF DPs - VRSF INLETS - VRSF OUTLETS
BMS PEDAL TUNER - RB PCV VALVE - 3.5 BAR TMAP
NGK 97506 @.022 - PFS STAGE 2 LPFP - H&R SPRINGS
SPOOL PERFORMANCE ETHANOL ANALYZER
MISHIMOTO 25 ROW OIL COOLER
BMS SPORT OIL COOLER VALVE - NRW V1 PADDLES
MISHIMOTO 15 ROW TRANSMISSION COOLER
19 666m WHEELS - HANKOOK VENTUS V12 EVO 2s
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 04:39 PM

Quote:
Originally Posted by Rule77
Tiago is the owner of VRSF. Im sure that he will make it right.
Well Im not impressed on how he is handling the situation. Again if Im wrong than I will own it, but this clearly aint on me. To play devil advocate, did they do a revise on the intercooler that I dont know about. If someone in this forum has recently purchased the 7.5 Stepped Race Intercooler, please post some pictures. Mounted or unmounted pictures will work fine for comparison.
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nyt nyt is offline
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Default 11-18-2020, 05:24 PM

Sounds like Tiago misread your email or something, can happen, just give him a call or let him know.


2010 335ix - speedtech 6466g2, cams, ported head, built bottom end, 7.5in hd ic, jb4, pi, fuel-it stg3, upgraded 6hp21+cooler, pr coils
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 05:47 PM

Quote:
Originally Posted by nyt
Sounds like Tiago misread your email or something, can happen, just give him a call or let him know.
So they don't list a number on their website. I had to go the BBB just to find a number. Once acquired, I called multiple times and left a voicemail requesting for someone to call me despite their message of not having a dedicated customer service line. All customer services issues must go though their site which submit a claim ticket. I have done claims upon claims just to receive a email saying I'm measuring it wrong. Since 11/3, I have yet gotten any phone call
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Rule77 Rule77 is offline
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Default 11-18-2020, 07:13 PM

Quote:
Originally Posted by lu6i4
Well I’m not impressed on how he is handling the situation. Again if I’m wrong than I will own it, but this clearly ain’t on me. To play devil advocate, did they do a revise on the intercooler that I don’t know about. If someone in this forum has recently purchased the 7.5 Stepped Race Intercooler, please post some pictures. Mounted or unmounted pictures will work fine for comparison.
The 7.5” Competition and the 7.5” Race are two different intercoolers. . I have the Race and what you received is the Competition. You can look on their website as both on there. The Competition is $479.99 and it’s under the same tab as the 5” stepped.


08 E90 335i - MONTEGO BLUE - JB4/MHD E85 BEF
BMS DCI - BMS OCC - NRW CARBON COWL FILTERS
MMP CHARGEPIPE - TIAL BOV - VRSF 7.5 RACE FMIC
VRSF DPs - VRSF INLETS - VRSF OUTLETS
BMS PEDAL TUNER - RB PCV VALVE - 3.5 BAR TMAP
NGK 97506 @.022 - PFS STAGE 2 LPFP - H&R SPRINGS
SPOOL PERFORMANCE ETHANOL ANALYZER
MISHIMOTO 25 ROW OIL COOLER
BMS SPORT OIL COOLER VALVE - NRW V1 PADDLES
MISHIMOTO 15 ROW TRANSMISSION COOLER
19 666m WHEELS - HANKOOK VENTUS V12 EVO 2s
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 07:33 PM

Quote:
Originally Posted by Rule77
The 7.5 Competition and the 7.5 Race are two different intercoolers. . I have the Race and what you received is the Competition. You can look on their website as both on there. The Competition is $479.99 and its under the same tab as the 5 stepped.
I appreciate the response. Hopefully this get noticed by the right people
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dRDiesel dRDiesel is offline
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Default 11-18-2020, 07:58 PM

The RACE version is larger then the one you have. Sadly I think their manufacturing in China has been delaying the shipments so they're just sending out something hoping customers don't tell the difference. The RACE version looks like a radiator no joke you can tell the one they sent you is competition. Return it back ASAP (if they reply lol) and you can't go wrong with the BMS version and it shows in stock: https://burgertuning.com/collections...nt-intercooler

If I'm not mistaken I think Extreme Powerhouse doesn't even carry VRSF products anymore.

ARM also has the RACE intercooler:
https://www.armmotorsports.com/colle...i-7-5-fmic-kit


2013 335is: V8Bait tuned, M4 DCT flywheel, E50 + AEM meth kit with dual BM5 nozzles, PR relocated inlets, VRSF outlets, CTS 7" IC, BMP Stage 2 fuel pump, PR coils, 3" DP, BMS charge pipe
2018 340i: Pure Stage 1 turbo, BMS meth kit, BMS intake, JB4 + MHD, DP
2011 335d: BRR tuned
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lu6i4 lu6i4 is offline
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Default 11-18-2020, 08:07 PM

Quote:
Originally Posted by dRDiesel
The RACE version is larger then the one you have. Sadly I think their manufacturing in China has been delaying the shipments so they're just sending out something hoping customers don't tell the difference. The RACE version looks like a radiator no joke you can tell the one they sent you is competition. Return it back and you can't go wrong with the BMS version and it shows in stock: https://burgertuning.com/collections...nt-intercooler

If I'm not mistaken I think Extreme Powerhouse doesn't even carry VRSF products anymore.

ARM also has the RACE intercooler:
https://www.armmotorsports.com/colle...i-7-5-fmic-kit
From my research, I believe that's what they are doing. I would like to settle this and get the correct item but I think I beyond that. With everything they doing with the poor commutation, I don't trust sending it back without making some type of official confirmation. I have already submitted a return claim, but you have to await on their approval.
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Rule77 Rule77 is offline
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Default 11-19-2020, 09:08 AM

7.5 VRSF Race
Attached Images
 


08 E90 335i - MONTEGO BLUE - JB4/MHD E85 BEF
BMS DCI - BMS OCC - NRW CARBON COWL FILTERS
MMP CHARGEPIPE - TIAL BOV - VRSF 7.5 RACE FMIC
VRSF DPs - VRSF INLETS - VRSF OUTLETS
BMS PEDAL TUNER - RB PCV VALVE - 3.5 BAR TMAP
NGK 97506 @.022 - PFS STAGE 2 LPFP - H&R SPRINGS
SPOOL PERFORMANCE ETHANOL ANALYZER
MISHIMOTO 25 ROW OIL COOLER
BMS SPORT OIL COOLER VALVE - NRW V1 PADDLES
MISHIMOTO 15 ROW TRANSMISSION COOLER
19 666m WHEELS - HANKOOK VENTUS V12 EVO 2s
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lu6i4 lu6i4 is offline
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Default 11-19-2020, 09:18 AM

Quote:
Originally Posted by Rule77
7.5” VRSF Race
Thank for the reference picture. I’m going to again submit a claim and wait for a reply

Last edited by lu6i4; 11-19-2020 at 09:28 AM..
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dRDiesel dRDiesel is offline
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Default 11-19-2020, 07:15 PM

Quote:
Originally Posted by lu6i4
Thank for the reference picture. Im going to again submit a claim and wait for a reply
Bimmer Post is where you should post if you're going to start exposing.


2013 335is: V8Bait tuned, M4 DCT flywheel, E50 + AEM meth kit with dual BM5 nozzles, PR relocated inlets, VRSF outlets, CTS 7" IC, BMP Stage 2 fuel pump, PR coils, 3" DP, BMS charge pipe
2018 340i: Pure Stage 1 turbo, BMS meth kit, BMS intake, JB4 + MHD, DP
2011 335d: BRR tuned
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lu6i4 lu6i4 is offline
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Default 11-20-2020, 09:57 AM

Quote:
Originally Posted by dRDiesel
Bimmer Post is where you should post if you're going to start exposing.
I guess that will be the move.
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Terry @ BMS Terry @ BMS is offline
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Default 11-20-2020, 11:59 AM

Should have gotten our RACE IC!

https://burgertuning.com/products/e-...5f9a936c&_ss=r


Burger Motorsports
Home of the JB4 the worlds most popular turbocharged tuning system!

It is the sole responsibility of the purchaser and installer of any BMS part to employ the correct installation techniques required to ensure the proper operation of BMS parts, and BMS disclaims any and all liability for any part failure due to improper installation or use. It is the sole responsibility of the customer to verify that the use of their vehicle and items purchased comply with federal, state and local regulations. BMS claims no legal federal, state or local certification concerning pollution controlled motor vehicles or mandated emissions requirements. BMS products labeled for use only in competition racing vehicles may only be used on competition racing vehicles operated exclusively on a closed course in conjunction with a sanctioned racing event, in accordance with all federal and state laws, and may never be operated on public roads/highways. Please click here for more information on legal requirements related to use of BMS parts.
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lu6i4 lu6i4 is offline
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Default 11-20-2020, 09:39 PM

Quote:
Originally Posted by Terry @ BMS
I agree 😂
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